What is the difference between Compatibles and Originals OEM?
Compatibles are the generic form of the Original OEM. They have the same page yield and produce the same colour clarity as the Original – just without the Brand name eg. HP/Canon/Samsung etc. We do not remanufacture or refill empty ink or toners. Our products have brand new casings and parts.
Can I collect from you?
Yes you may, please email your order to email@example.com and we will advise you when it is ready. We are situated in the Southern Suburbs, Cape Town.
How long will my order take?
We utilise The Courier Guy – Door to Door service. If your order reaches us by 12pm and you are in a Major Centre, your order will be delivered the next business day. If you are in an outlying area, your order will take 2-3 working days. If you have an urgent order and need your product the same day, please email firstname.lastname@example.org and we will assist you with your request as best we can.
What if I am not happy with the quality?
Please email email@example.com and we will advise what the procedure is to return your product.
Do you offer a Guarantee?
Yes, we offer a 30 day money back guarantee provided the product is still sealed and in its original packaging. All products carry a one year warranty for defects.
I am having a problem with my ink cartridge / toner cartridge
Please have a look at our Technical Page and if you are still having a problem, please email us at firstname.lastname@example.org and we will assist you further.